The customer communication platform for Indian service businesses
Setaflow is a customer communication platform: WhatsApp and email in one inbox, with a simple CRM, team chat and tasks built in. Seta AI handles replies, follow-ups and lead qualification when you want it to. No scattered communication. No missed opportunities.
Suggests the right reply and provides conversation summaries.
Three conversations need a reply this hour.
Karthick has confirmed a ₹5,000 Aram donation for May and wants it dedicated to his late father. He’s responsive but the 24h reply window has closed — send a template to acknowledge and lock the dedication.
Vanakkam {{1}} — a new month, a renewed opportunity for Aram. Our network in Tamil Nadu is ready to execute your intent for the month.
The 24-hour window has closed. Free-form messages won’t deliver on WhatsApp.
Seta AI Act cleared 9 threads this hour.
Ranjith asked about a split AC service. Seta AI replied on its own, checked the technician calendar, offered two slots and booked Saturday 10 AM once he confirmed. No one on the team touched this thread.
My split AC is making noise. Can someone come and check this week?
Vanakkam Ranjith ji. I have two slots free this week — Saturday 10 AM or Sunday 4 PM. Which suits you?
Saturday 10 AM. Perfect, book it
Trusted by service businesses across India
The real problem
Scattered inbox. Missed message. Lost customer.
Too many channels. Too many follow-ups. Teams juggling multiple tools and tabs. A customer communication platform exists to end exactly this — customers do not wait for you to catch up.
Why Setaflow
One customer communication platform instead of five apps
No extra tools. No switching apps. One customer communication platform that keeps your team organised, responsive and in control.
No more chasing messages across apps.
WhatsApp and email in one shared team inbox, one timeline per customer. Your team spends less time searching for messages and more time helping customers.
Live today: WhatsApp & Email · In the works: Instagram, Telegram, Messenger. We add channels when they’re ready, not when they’re announced.
AI that answers like your best team member.
Seta AI learns from your own replies and tone, so answers sound like your business rather than a bot. Run it as a suggestion engine, or let it handle whole conversations on its own.
A built-in simple CRM your team will actually update.
Contacts, history, notes, follow-up tasks and assignments live inside the conversation, not in a separate tool. Nobody has to remember to log anything — the record builds itself as your team replies.
See what is actually happening in your pipeline.
Response times, missed enquiries, follow-ups pending, which channel brings real customers. Reports built from your conversations, so you act on the numbers instead of guessing.
Meta charges stay at official rates.
You pay Meta directly at their published per-message rates. Setaflow adds nothing on top of your messaging bill — our plan price is the only thing you pay us.
Follow-ups that run without anyone remembering.
Site visit reminders, AMC renewals, quote follow-ups and after-hours replies fire on their own, and each one can raise a task for the right person. Set the flow once and it keeps working while your team focuses on live customers.
Fits your workflow
Your channels. Your tools. All in one calm space.
Setaflow plugs into the apps your business already runs on. Connect the tools you already use so your team never has to switch tabs, copy information, or update records twice.
- Payments tracked
- Renewals reminded
- CRM updated in real time
- Orders synced
- Contacts saved
- After-hours replies
- Campaign replies
- No double entry
Shaped around your work
Built for the work your business does every day.
A customer communication platform that arrives ready for your industry — the workflows, the follow-ups, the daily conversations already set up so your team can hit the ground running.
Installation Services
From first inquiry to post-service follow-up. Nothing missed. Your team handles inquiries, schedules technician visits, sends installation updates, follows up after service, and starts the AMC conversation. All of that happens over messages. Bring it into one place, so nothing gets delayed waiting for a reply.
- Enquiry
- Site check
- Quote
- Technician visit
- Installation done
- AMC offer
Interior & Turnkey
Every project sits on one client record — layouts and quotations as documents, material choices as notes, and every stage from site measurement to carpentry to handover on a single timeline. Nobody digs through chat history to find what was agreed.
- Enquiry
- Design brief
- Quote
- Design approval
- Payment milestone
- Handover
Event Management
Enquiries, venue holds, vendor coordination and headcount changes arrive at all hours. Your packages, pricing and setup timelines are saved once and sent in a tap, so quoting a wedding never starts from a blank page.
- Enquiry
- Date & venue
- Package sent
- Booking confirmed
- Vendor coordination
- Event day
Real Estate
Buyers ask for floor plans, price lists and site visits before they ever call. Your team qualifies leads, books visits, tracks document and loan status, and follows up until registration — all in one thread per buyer.
- Enquiry
- Qualified
- Site visit booked
- Documents
- Loan status
- Registration
AMC & Subscription
Renewals slip because reminders depend on someone remembering. Your team tracks contract dates, schedules periodic services, sends renewal notices and handles plan upgrades — automatically, while the conversation stays human.
- Contract start
- Scheduled service
- Reminder sent
- Visit done
- Renewal notice
- Renewed
Ecommerce
Order confirmations, COD verification and delivery updates go out to every order without anyone typing them. Your team handles the replies that need a person, and a repeat-order broadcast brings buyers back.
- Order placed
- COD confirmed
- Packed
- Out for delivery
- Delivered
- Repeat order
Customer stories
Businesses running on Setaflow.
Named results go here as each customer approves them. Until then, what they use it for — described, not scored.
Distant Devotion
Distant Devotion coordinates Tamil birthday and nakshatra rituals at temples across Tamil Nadu for families living abroad — more than twenty countries, every time zone. Enquiries arrive on WhatsApp, by email and through the booking form, and each one becomes a sequence: confirm the temple and muhurtham, agree the offerings, send photo and video proof, ship the prasadam. Setaflow holds all three channels in one thread per family, and each of those steps becomes a task with an owner and a date.
Sureshkumar Sekar
Founder, Distant Devotion
Android Robo
Android Robo teaches robotics, AI and STEM — in schools, at its own centres, and at home through its robotics kit box, with franchisees running the programme across India. That means three very different conversations arriving at once: a parent asking about a kit, a school planning a year of classes, a franchise enquiry that will take weeks of follow-up. In Setaflow each one is a thread with its own next step — demo scheduled, proposal sent, kit dispatched — as a task with an owner and a due date.
Vinodhan
Founder, Android Robo
Frequently Asked Questions
Still have Questions
If you can’t find the answer to your question in our FAQ, drop us a line. We’ll get back to you shortly!
No. Setaflow is built to make your team faster and more productive. Seta AI Suggest reads conversations and drafts the right reply while your team is working. Seta AI Act handles conversations on its own only when you switch it on. Your team decides how much the AI does.
No. Seta AI is trained on your own past replies, tone and templates, so it answers the way your team already writes. You can review and edit any suggested reply before it goes out, and adjust the tone at any time.
Seta AI Suggest is assistive: it summarises threads, flags what needs attention and drafts a reply for your team to approve. Seta AI Act is autonomous: it replies, follows up and schedules on its own for the channels and hours you allow.
No. Onboarding includes connecting your WhatsApp Business number and other channels, importing your contacts, and setting up your first templates and automations with you. Our team configures the initial flows, then hands over a working setup your staff can edit.
Most teams are live within two to three working days. Channel verification with Meta usually takes the longest, and we handle that process for you. Template approvals and automation setup happen in parallel.
Stop losing customers to slow replies.
Move to one customer communication platform: every conversation in a single inbox, with Seta AI keeping them moving even after hours. Setup takes two to three working days, and our team does it with you.